Help & Technical Support
How to get help
when you need it.
Choose the right path for your situation so our team can diagnose and resolve your request quickly.
New Deployments & Migrations
Send us your current domain name, website framework (WordPress, PHP, Laravel), database size, and target launch date.
Start Migration Request →Live Website, SSL & DNS Issues
Provide the affected URL, the exact error code (e.g. 500 error or SSL warning), and any changes made right before the problem occurred.
Contact Live Tech Desk →Business Email Configuration
Include the affected mailbox address, your email software (Outlook, Apple Mail, Webmail), and whether the issue is receiving or sending.
Submit Mail Inquiry →Frequently Asked Questions
Answers to common operational questions.
Can you help migrate my existing website from another host?
Yes. Send us your domain, current hosting setup, and preferred timeframe. We inspect your site, replicate files and databases on a staging environment, verify functionality, and coordinate an orderly cutover with minimal disruption.
Do you support WordPress, Laravel, and custom PHP applications?
Yes. All our servers run modern, tuned PHP (8.2/8.3) with OPcache, MySQL/MariaDB, and Apache/Nginx reverse proxy acceleration, ideal for WordPress, WooCommerce, Laravel, and standard PHP systems.
Can I configure my business email on Outlook, iPhone, and Android?
Yes. Every mailbox includes standard IMAP, POP3, and secure SMTP access compatible with Outlook, Apple Mail, Gmail app, Thunderbird, plus browser-based Webmail via Roundcube.
How does Agency Reseller hosting work?
Reseller packages give you a master control panel where you can create isolated, independent hosting accounts for your clients. Each client gets their own credentials and quotas. You can brand nameservers under your agency domain.
What payment methods do you accept?
We accept local Nigerian Naira payments via debit cards, bank transfer, and USSD, completely eliminating currency volatility and international card limit restrictions.
How do I renew my hosting or domain name?
We send renewal notifications 30 days and 7 days prior to service expiration. You can renew online or contact our accounts desk directly to settle invoices.